Return and Refund Policy
Effective Date: 16/06/2023
Thank you for choosing Swasthya Rakshak (“we,” “us,” or “our”) for your healthcare needs. We value your satisfaction and want to ensure that you have a clear understanding of our return and refund policy for the services provided through our website, https://swasthyarakshak.in/index.php/aboutswasthyarakshak/
1. Service Description
Swasthya Rakshak provides online healthcare services, including medical consultations, Healing, Vacuum cupping Therapy, Yoga meditation, Mesotherapy, Counselling, and detox services. These services are delivered through our network of healthcare professionals and nutritionists.
2. Cancellation Policy
a. Medical Consultations and Telemedicine Services:
Once a medical consultation or telemedicine service is scheduled and confirmed, it may be canceled or rescheduled at least 24 hours prior to the appointment time without any penalty. If a cancellation or rescheduling request is received within 24 hours of the scheduled appointment, we reserve the right to charge a cancellation fee or deny the refund entirely.
b. Health Checkups and Diagnostic Services:
For health checkups and diagnostic services, cancellation or rescheduling requests must be made at least 48 hours prior to the scheduled appointment. If the request is received within 48 hours of the appointment, we reserve the right to charge a cancellation fee or deny the refund entirely. Additionally, certain diagnostic tests may have specific cancellation policies imposed by our partner diagnostic centers.
3. Refund Policy
a. Medical Consultations and Telemedicine Services:
i. Unsatisfactory Consultation:
If you are dissatisfied with the outcome of a medical consultation or telemedicine service provided by one of our healthcare professionals, you may request a refund within 48 hours of the consultation. To initiate the refund process, please contact our customer support team at contact@swasthyarakshak.in . We will review your request and, if deemed appropriate, issue a refund within a reasonable timeframe.
ii. Technical Issues:
If technical issues or service interruptions prevent the completion of a medical consultation or telemedicine service, please contact our customer support team at [contact email/phone number]. We will investigate the matter and, if the fault lies on our end, provide a refund or reschedule the consultation at no additional cost.
b. Health Checkups and Diagnostic Services:
Refunds for health checkups and diagnostic services are subject to the policies of our partner diagnostic centers. We will facilitate any refund requests based on their terms and conditions. Please contact our customer support team at [contact email/phone number] to initiate a refund request for these services.
4. Exceptions
a. Emergency Situations:
In emergency situations where immediate medical attention is required, refunds may not be applicable as our priority is to ensure your well-being. However, we will review such cases on an individual basis and may provide alternative solutions or credits towards future services.
b. Third-Party Services:
If you purchase any third-party services or products through our Website, including but not limited to medications, medical devices, or supplements, their return and refund policies will apply. We are not responsible for refunds or returns for third-party services or products.
5. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at:
Email: contact@swasthyarakshak.in
Phone: +917828194178
Our team will be happy to assist you and address any issues you may have.
6. Changes to the Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes made will be effective immediately upon posting the revised version on our Website. It is your responsibility to review this policy periodically to stay informed about any updates.
By using our services and accessing the Website, you agree to comply with this Return and Refund Policy.